Frequently Asked Questions

Car Service Salt Lake City Airport

Pricing is competitively set with other Utah Private Transportation Services.
Stops en route to destination are $20 for a 20 minute stop with an additional $1/minute after.
Same Day Bookings are subject to an additional $20 surcharge.
Major Holidays such as Thanksgiving, Christmas, New Years may be subject to a $20 increase in fare.
Reservations during the Sundance Film Festival will be subject to an additional $20 surcharge.
Shuttle requests between 10pm and 7am are subject to a $20 late night or early morning fee increase.
In the event that the vehicle is put out of service related to cleaning, a sanitation fee of $250.00 will be charged.

You can pre-pay online or with a reservation agent over the phone.
You can pay the driver with cash or credit card at the end of your transfer. We still require a credit card to hold the reservation.
The driver can increase the fare if necessary due to extra stops, or other surcharges, as necessary.
Any increases will be clearly communicated with the client.

To avoid a cancellation fee, please cancel 24 hours before your scheduled arrival or departure pick up time.
Cancellations within the 24 hour period are subject to a minimum of a 20% charge of shuttle fare.
No Shows will result in a charge to the client of the agreed upon booking cost.
Company is not liable in the event of mechanical breakdown, but will make every effort to provide transfer for the client with an affiliate, if available.

Your driver will text you the night before your scheduled pick up to connect with you for your day of travel.
We will monitor your flight and adjust our drivers to pick you up no matter whether your flight is on time, early or delayed.
The driver will be available by text message as soon as you land and will give you detailed pick up instructions specific to the terminal.
Complete details for pick up can be found on our Airport Pickup Details page.

Complimentary Bottled Water, Car Chargers are provided.
If you would like to request other snacks or items, please indicate during your booking.
Child Car Seats and Boosters are provided free of charge and must be requested during booking process.

Alcohol Consumption and drug use is prohibited by law. Any fines will be paid for by the customer.
The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)).
Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.).
Not responsible for articles left in the vehicle.
Vehicles cannot be loaded beyond seating capacity.