Frequently Asked Questions
Car Service Salt Lake City Airport
What is the pricing structure and applicable fees?
- Pricing is competitively set with other Utah Private Transportation Services.
- Stops en route to destination are $20 for a 20 minute stop with an additional $1/minute after.
- Same Day Bookings are subject to an additional $20 surcharge.
- Major Holidays such as Thanksgiving, Christmas, New Years may be subject to a $20 increase in fare.
- Reservations during the Sundance Film Festival will be subject to an additional $20 surcharge.
- Shuttle requests between 10pm and 7am are subject to a $20 late night or early morning fee increase.
- In the event that the vehicle is put out of service related to cleaning, a sanitation fee of $250.00 will be charged.
What are my payment options?
- You can pre-pay online or with a reservation agent over the phone.
- You can pay the driver with cash or credit card at the end of your transfer. We still require a credit card to hold the reservation.
- The driver can increase the fare if necessary due to extra stops, or other surcharges, as necessary.
- Any increases will be clearly communicated with the client.
What happens if I need to cancel my transfer?
- To avoid a cancellation fee, please cancel 24 hours before your scheduled arrival or departure pick up time.
- Cancellations within the 24 hour period are subject to a minimum of a 20% charge of shuttle fare.
- No Shows will result in a charge to the client of the agreed upon booking cost.
- Company is not liable in the event of mechanical breakdown, but will make every effort to provide transfer for the client with an affiliate, if available.
How will I communicate with my driver?
- Your driver will text you the night before your scheduled pick up to connect with you for your day of travel.
- We will monitor your flight and adjust our drivers to pick you up no matter whether your flight is on time, early or delayed.
- The driver will be available by text message as soon as you land and will give you detailed pick up instructions specific to the terminal.
- Complete details for pick up can be found on our Airport Pickup Details page.
What extra amenities do you offer?
- Complimentary Bottled Water, Car Chargers are provided.
- If you would like to request other snacks or items, please indicate during your booking.
- Child Car Seats and Boosters are provided free of charge and must be requested during booking process.
Any other policies I should know about?
- Alcohol Consumption and drug use is prohibited by law. Any fines will be paid for by the customer.
- The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s)).
- Not responsible for delays or the termination in winter caused by unsafe road conditions (ie. not salted, accidents, etc.).
- Not responsible for articles left in the vehicle.
- Vehicles cannot be loaded beyond seating capacity.